Terms & Conditions

  1. Bookings can be made via the website www.penguinbarn.co.uk

  2. Once your booking has been accepted we will issue confirmation. Until such time as the booking confirmation is issued the booking is not complete. Payments may be made online by card. Extension stays can be made on site by card. A 50% deposit is payable upon booking which is non-refundable. Full payment is required four weeks prior to arrival. If payment is not received the booking will be cancelled and any deposit retained.

  3. You must be over 18 years old to make a booking and to stay on site without an adult.

  4. We reserve the right not to accept bookings, or to cancel and refund any bookings.

  5. Cancellation The hirer is strongly recommended to take out holiday cancellation insurance. In the event that you need to cancel your holiday, please inform us by email as soon as possible. This will allow us to try and maximise the amount you may be refunded. If you cancel your holiday, we will try and re-let your property. If we are able to obtain full price for it, we will refund you any monies paid less £30.00. Your holiday is non-transferable. Should you be unable to take your holiday but have a friend or family party who would like to take your place this must be arranged and confirmed in writing in advance.

  6. Balance payments for Shepherd huts are due 4 weeks before arrival, 2 weeks for camper vans, if a balance is overdue the booking will be held for 7 days, after this time if no payment has been made we will cancel the booking and release the dates.

  7. We will try to ensure that all services and facilities connected with the site are available to you during your stay. If services and facilities are not available, no liability will attach to us and any refund is up to our discretion.

  8. We reserve the right to terminate your permission to stay on site immediately in the event that you or those in your party are in breach of these terms and conditions. In the event that permission to stay is terminated no monies will be refunded to you.

  9. We aim not to cancel bookings but if we have to for any reason, we will repay the full amount of any payment and no other compensation will be made.

  10. We will endeavour to put you in the glamping pod/pitch you choose but retain the change the location at our discretion.

  11. Monies will not be refunded in the event that some members of your group fail to arrive or you leave the site early whatever the circumstances.

  12. Arrival and Departure – Your shepherd hut will be available from 3.00 pm on the date of arrival and must be vacated by 10.00 am on the date of departure. Camper van pitches will be available from 1pm and must be vacated by 11am on day of departure.

  13. The number of people occupying each Shepherd Hut or Pitch must not exceed the number stated in the booking request form.

  14. Personal belonging are your responsibility and we will not be liable for any personal belonging lost or damaged during your stay. Any left items will be disposed of after 14 days of the stay if we have not been informed.
  15. There is a no smoking policy in our shepherd huts, you are welcome to smoke in the gardens but all cigarette stubs must be disposed of in a bin and not littered on the ground. If we find you have been smoking a cleaning fee of £100 will be payable.

  16. We reserve the right to charge for any damages caused to the interior, exterior or contents of the shepherd huts.

  17. The sewerage system is via a soakaway. Please only put toilet paper down the WC, absolutely NO nappies, wipes or any other sanitary materials. Please do not pour fat or fatty liquids down the kitchen sink. We retain the right to charge for the blocking of any sewers drains.

  18. This is a peaceful site, please respect your neighbours and switch off any external music after 9.00 pm and keep noise down to a respectable level.

  19. Please do not run camper van engines whilst stationary at any time.